Nova Zhang
The Bose SoundSport Free wireless earbuds were released in 2017 and are designed for sports and running. They feature Bluetooth and NFC pairing, an inline mic and remote, and StayHear+ tips for comfort and stability. However, some users have reported issues with the earbuds not turning on or connecting, and have received little help from Bose technical support.
| Characteristics | Values |
|---|---|
| Type | Wireless Earbuds |
| Use | Running and Sports |
| Colour | Black |
| Features | StayHear+ tips, USB charging cable, carry case, Tile app |
| Compatibility | Connect to any device via Bluetooth and NFC pairing |
| Controls | Inline mic and remote to control volume, skip tracks and take calls |
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What You'll Learn
Bluetooth connectivity issues
If you are experiencing Bluetooth connectivity issues with your Bose SoundSport Free wireless earbuds, there are several troubleshooting steps you can try.
First, determine if the issue is specific to a particular device or environment. Check if the earbuds function better indoors or if they can connect to another device. This will help isolate whether the problem lies with the earbuds' Bluetooth functionality or with the device or surroundings.
If the earbuds work fine with other devices, the issue may be related to the device memory. Your Bose product remembers the last several devices it connected to for quick reconnection. If there is an issue with the device memory, clear it and then try reconnecting.
Additionally, ensure that the Bluetooth connection is not being affected by the sleep timer. The headphones will enter a power-saving mode and disable Bluetooth if there is no audio or user interaction for 20 minutes. To resolve this, turn off the sleep timer or set it to a longer period using the Bose Connect app.
If the issue persists, try restarting the earbuds by returning them to the charging case. This has been reported as a temporary solution by some users, although the connection issue may reoccur after 15 minutes.
If none of these steps resolve the problem, you may need to reach out to Bose customer support or refer to their troubleshooting guides for further assistance.
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App pairing problems
If you're experiencing issues pairing your Bose SoundSport with an app, there are several troubleshooting steps you can try. Firstly, ensure that your device is in pairing/discovery mode by swiping the switch to the right. Check if your Bluetooth is on and your device is discoverable. If your Bose product is not appearing in the app, try deleting and reinstalling the app, restarting your phone, and then pairing again.
Additionally, your Bose product remembers the last several devices it connected to for quick reconnection. If there's an issue with the device memory, clear it and then try reconnecting. You can also try charging your case using the original Bose cable. If your earbuds were working previously but stopped after downloading the Bose Music app, try forgetting the device on your phone and then locating it on the app.
If you're still experiencing issues, try updating your earbuds using the Bose Updater. If you're prompted for a passkey during the pairing process, simply input it, and if there is no passkey, your Bluetooth accessory should now be paired.
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Battery charging issues
If your Bose SoundSport wireless headphones are not charging, there are several factors that could be causing the problem. The issue could be due to a faulty USB cable, a faulty charger, a problem with the battery, or a bug in the system. To troubleshoot the issue, try the following steps:
Disconnect and reconnect the USB cable
First, try disconnecting and then reconnecting the USB cable on both ends (the headphone and the power source). Wait a few seconds before reconnecting to ensure that the cable is firmly connected on both ends. After this, try charging the headphones again to see if the issue has been resolved.
Try a different USB cable
If the issue persists, the problem could be with the USB cable itself. Try using a different USB cable to connect the headphones and see if that resolves the issue.
Try a different charger
If changing the USB cable doesn't work, the issue could be with the charger. Try using a different charger with a higher current rating, as this can affect charging time. If the headphones still do not charge or the battery level does not increase, it is likely that the original charger is faulty.
Reset the headphones
If none of the above solutions work, you may need to reset the headphones. To do this, turn off the headphones and wait for at least 30 seconds. Then, connect the headphones to a power source using a USB cable. After about 5 seconds, disconnect the cable from the headset and wait for another minute. Finally, turn on the headphones and try charging them again to see if the issue has been resolved.
Contact Bose support
If the issue still persists, you may need to contact Bose support or visit a Bose service center to have the battery replaced by an authorized technician. Make sure to use a genuine replacement battery.
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Firmware updates
To update the firmware of your Bose SoundSport headphones, you can either connect them to a computer with a USB cable or update them wirelessly from the free Bose Connect app on an Android or iOS device. Updating your headphones via a wired connection to a computer will typically be faster.
First, ensure you have the latest version of the Bose Connect app installed on your mobile device or the latest version of the Bose software updater installed on your computer.
If you are using a computer, launch the Bose software updater and follow the on-screen instructions to update your headphones. If you are using the mobile app, open the app, connect your headphones, and follow the instructions to update your headphones.
If you encounter any issues installing the update, refer to the troubleshooting steps provided by Bose for when a firmware update will not install.
By keeping your Bose SoundSport headphones up to date with the latest firmware, you can ensure optimal performance and take advantage of any new features or improvements that have been added.
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Customer service
Bose offers customer support for its products through its website, phone services, and apps. The company provides a limited warranty on all its products, which varies based on the product and region.
The Bose website offers online support and step-by-step instructions for setting up and connecting your Bose product to your device. The specific steps may vary depending on the product and device in question. The website also allows customers to log complaints and service requests using their product's unique serial number or four-digit code.
Bose can be contacted by phone at (800) 999-2673. This number is considered the best option to reach the company, as 84% of consumers have used it to address their issues, and 82% of customers successfully reached a real person. However, some customers have reported mixed experiences with the phone support, with some representatives providing better assistance than others.
Bose also offers customer support through its apps, such as the Bose Music and Bose Connect apps. These apps can be used to update the software for Bose products.
While some customers have praised Bose's customer support, others have expressed disappointment. Some reports suggest that the company's durability could be improved, and that the support provided by Bose has not always been helpful in resolving issues. However, there are also positive testimonials, with one customer commending the friendly and helpful service they received from a Bose representative based outside of London.
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Frequently asked questions
You can connect to your device using Bluetooth and NFC pairing.
You can update your headphones' software using the Bose Connect app.
Try updating the firmware. If that doesn't work, your earbuds may be faulty.
Contact Bose tech support for assistance.
Yes, they are sweatproof.
