Elliot Kim
GoPro cameras are popular for their video and audio capturing capabilities. However, some users have reported issues with audio playback, where their GoPro videos have no sound or intermittent sound issues. This problem has been observed across various GoPro models, including the HERO5 Black, HERO7 Black, and HERO10 Black editions. Troubleshooting steps to address the issue include checking the camera firmware, updating the software, resetting the camera, and ensuring compatible SD cards are used. In some cases, the issue may lie in the external mic adaptor or the volume settings. While GoPro cameras generally offer sound recording functionality, addressing audio issues may require a combination of these troubleshooting techniques to ensure optimal performance.
| Characteristics | Values |
|---|---|
| Sound | Some users have reported issues with sound playback, including missing audio, inconsistent audio, and audio that only plays in part. |
| Causes | Potential causes include the camera firmware, SD card compatibility, the external mic adaptor, and the camera software update. |
| Fixes | Users have suggested trying a manual update to the latest firmware, changing the SD card, replacing the mic adaptor, resetting the camera software, and converting the video format. |
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What You'll Learn
No sound on playback
If your GoPro Black has no sound on playback, there could be several reasons for this.
Firstly, the issue may be related to the camera firmware. To address this, try running a manual update on your GoPro camera to install the latest firmware version. Begin by powering off your GoPro, then ejecting the SD card. Next, turn on the camera and perform a factory reset. Finally, reinsert the SD card and check if the GoPro video now has audio.
Another potential cause could be the SD card. The SD card may not have a fast enough write speed, resulting in anomalies such as portions of the video lacking audio. Try changing the SD card to see if that resolves the issue. Ensure that the new SD card is compatible with your GoPro model.
If you are using an external microphone adapter, the problem could be related to the adapter. The GoPro may not be recognising the external microphone, leading to minimal audio capture. Consider replacing the microphone adapter (Pro 3.5mm Mic Adapter) or resetting your camera to a previous version of the software to resolve any conflicts between the adapter and the camera software.
Additionally, the issue may be due to audio format incompatibility. If the audio format is not supported by the media player or software you are using, you may need to convert the GoPro video and audio format to a compatible one.
Finally, if none of the above solutions work, try turning off your GoPro camera and turning it on again to see if it can record sound.
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External mic adaptor issue
GoPro cameras are known to have sound issues, particularly when using an external mic adaptor. This problem is common among GoPro models, including the HERO 5, 7, 8, 10, and 11 Blacks. Users have reported that their GoPro cameras do not consistently capture sound when using an external mic adaptor, even when the volume slider indicates that the volume is at an audible level.
There are several potential reasons for this issue. One possibility is that the GoPro camera is not recognizing the external microphone due to an incompatible or faulty mic adaptor. In such cases, it is recommended to replace the mic adaptor with the Pro 3.5mm Mic Adapter or use the GoPro's proprietary mic adaptor. Additionally, it is important to ensure that the camera software is up-to-date and compatible with the external mic adaptor. If the issue persists, performing a camera reset and reverting to the previous version of the camera software may resolve the problem.
Another factor contributing to the external mic adaptor issue could be the camera firmware. Outdated or faulty firmware can cause anomalies in audio and video recording. To address this, users can try manually updating their GoPro camera to the latest firmware version and performing a factory reset. It is also suggested to check the SD card for any issues, as a card with insufficient write speed or compatibility problems can lead to audio and video recording failures.
It is worth noting that GoPro's proprietary mic adaptors are designed to work exclusively with their cameras. As a result, users might find it challenging to locate local shops selling these adaptors, and the pricing may be relatively high. Some users have opted for external power packs and leaving the battery door open to mitigate thermal issues that further compound the external mic adaptor problem.
While GoPro's proprietary mic adaptors are designed to ensure optimal performance, the requirement to use their specific adaptors limits users' options for third-party alternatives, which may be more cost-effective or accessible. This restriction has been a point of discussion among GoPro users, with some expressing a desire for greater flexibility in choosing external mic adaptors.
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Camera firmware issue
The GoPro HERO range of cameras is a popular choice for capturing action footage, with the HERO11 Black being the latest iteration. However, some users have reported issues with the camera firmware, resulting in problems with sound and video playback.
One common issue is the "no sound" problem, where the GoPro HERO camera records video but fails to capture audio. This can be caused by a variety of factors, including external mic adaptor issues, software update conflicts, or even the casing of the camera interfering with the internal microphone. In some cases, the issue may lie with the camera firmware itself, requiring a manual update to the latest version or a reset to factory settings.
To troubleshoot the "no sound" issue, users can try a few different methods. Firstly, if using an external microphone, ensure that it is compatible with the GoPro and try replacing the mic adaptor. Secondly, check for any software updates for the camera and ensure that the firmware is up to date. If the issue persists, try resetting the camera to its factory settings and then test the audio again.
In some cases, the GoPro HERO camera may record audio but fail to play it back, resulting in a "sound but no video" issue. This can be caused by several factors, including the video format, camera firmware, or SD card compatibility. To resolve this, users can try playing the video on a different media player that supports the HEVC format, such as VLC Media Player or the GoPro Quik app. Additionally, updating the camera firmware to the latest version or formatting the SD card in-camera may resolve the issue.
It is recommended to keep the GoPro HERO camera firmware up to date to ensure optimal performance and access new features. GoPro provides manual update instructions on their website, and users can also use the Quik App to update their camera wirelessly via a smartphone or tablet. By staying current with firmware updates, users can not only fix existing issues but also prevent potential future problems.
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SD card issue
When using an SD card with a GoPro, it's important to ensure that it is compatible and formatted correctly to avoid issues. Formatting an SD card for GoPro prepares the memory card to be used with the camera by creating a file system that the camera can recognize and use to store data. This process involves erasing all data on the card and setting it up with a specific file system format compatible with the camera. Formatting an SD card can be done using either the on-camera menus or the GoPro App.
There are a few potential SD card issues to be aware of when using a GoPro. Firstly, using an unsupported file format can lead to playback issues when trying to play GoPro videos on devices that don't support the camera's file format, such as HEVC or H.264. Secondly, corrupted files due to errors during recording or transfer may also cause playback problems. Transferring files to another device can help determine if the issue is with the files or the playback device.
Additionally, using a damaged or faulty SD card can result in playback issues. Trying a different SD card can help identify if the card is the source of the problem. It's recommended to use a high-quality SD card that's approved by GoPro for optimal performance and reliability. Insufficient processing power may also cause issues when playing high-resolution video files, as they require significant processing power to play smoothly.
To avoid data loss during the formatting process, it's important to back up important files before formatting the SD card. This process can take a few minutes, depending on the card's size, and once completed, the camera or app will display a "Format Complete" message.
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Volume slider issue
The GoPro HERO11/10/9/8/7/6 Black models have been known to experience a volume slider issue. When playing a video on the GoPro, swiping up accesses the volume slider. Sometimes, the volume slider shows that the volume is at 50%, but there is no sound. This issue can be intermittent, with some users reporting that they can hear audio sometimes, but not always.
There are several troubleshooting steps that can be taken to resolve this issue:
- Move the volume slider up and down to see if you can hear audio.
- Turn the GoPro camera off and then on again to see if it can record sound.
- Check if you have disabled sounds in the settings.
- Set your microphone to automatic.
- Turn off Quick Capture and try again.
- Remove the protective case and record a video again to see if it has audio.
- Update the camera firmware to the latest version.
- Reset the camera to factory settings.
- Change the SD card to see if it helps. Ensure that the SD card is compatible and works with your GoPro camera.
- Try using an audio track editor program to see if your GoPro video has recorded an audio track.
- Replace the external mic adaptor (Pro 3.5mm Mic Adapter).
- Reset your camera and go back to the last version of the camera software.
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Frequently asked questions
Yes, the GoPro Black models have sound functionality.
This issue could be due to several reasons, such as an external mic adaptor issue, a camera firmware bug, or an incompatible or corrupted SD card. Try updating your camera firmware, resetting your camera, or using a different SD card.
The issue could be related to the external mic adaptor or the camera software update. Try replacing the mic adaptor or resetting your camera to the previous software version.
This issue could be due to the video format or the SD card. Try playing the video on a different media player that supports the HEVC format, or format the SD card in-camera to ensure compatibility.
This issue could be related to the SD card or the camera itself. Try ejecting the SD card, performing a factory reset on the camera, and then reinserting the SD card to see if the issue persists.
