Elliot Kim
Eargo offers personalized sound adjustment through its Sound Match feature, which tailors the device to an individual's listening preferences and unique anatomy. Users can complete Sound Match to personalize their devices and optimize their listening experience for each ear. Additionally, Eargo's Sound Tuning feature allows for lasting adjustments to volume, treble, and bass settings, providing further customization. Eargo's Smart Sound Adjust feature also enables the devices to automatically switch and adjust based on the user's sound environment. These features ensure that Eargo users can enjoy a personalized and optimized listening experience.
| Characteristics | Values |
|---|---|
| Number of listening programs | 4 |
| Default program | "Normal" |
| Personalization | Sound Match |
| Sound Match results | Can be viewed and applied via the Eargo app |
| Sound Tuning | Allows lasting adjustments to volume, treble, and bass |
| Sound Adjust | Enabled by default for all programs except "Music" |
| Smart Sound Adjust | Enabled by default in all programs except "Music" |
| Self-fitting | Yes |
| Battery life | Up to 16 hours of listening time on a single charge |
| Charger | Provides up to 2 weeks of on-the-go charging, with up to 14 full recharges |
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What You'll Learn
Sound Match personalises Eargo devices for each ear
Eargo offers personalized sound adjustment through its Sound Match feature. Sound Match tailors your Eargo devices to your individual listening preferences and unique hearing needs for each ear. This feature is available on Eargo 5, 6, 7, 8, and SE devices.
To use Sound Match, you must first ensure that your Eargo devices are in your ears. Then, open the Eargo mobile app and select Sound Match from the main menu. The app will guide you through the Sound Match process, which involves selecting your preferred listening programs and environments. For example, you can choose the "'Restaurant' or 'Phone'" environments, which will use your selected favourite preset as their baseline. You can also make adjustments to the volume, treble, and bass in any of your selected programs.
Once you have completed Sound Match, your Eargo devices will be personalized with a "'Normal' program for everyday quiet listening. You can add up to three additional listening environments based on your preferences. These additional programs will optimize your devices based on your Sound Match results and the selected listening environment.
If you own an Android device, you may need to disable the touch audio response from your settings menu when taking Sound Match. Additionally, make sure your device volume is above 60% to ensure proper syncing between your Eargo devices and the app.
Sound Match allows you to self-fit your Eargo devices to each ear's unique hearing needs without requiring in-office visits. It provides a personalized listening experience that is optimized for your individual preferences and environmental settings.
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Sound Tuning allows for lasting adjustments to programs
Eargo offers personalized sound adjustment through its Sound Tuning feature. This feature allows users to make lasting adjustments to the volume, treble, and bass in any of their selected programs. Each Eargo device can hold up to four listening programs, including a “Normal” program for everyday quiet listening and additional listening environments such as "Restaurant" or "Phone".
The Sound Tuning feature can be accessed by tapping "Programs" on the Home Screen. From there, users can select the program they wish to edit and make the desired adjustments. The settings are then “remembered” by the device, ensuring that the user's preferences are applied each time the program is selected.
It is recommended that users complete the Sound Match process to fully personalize their devices. Sound Match tailors the listening experience to each user's unique preferences and anatomical features. It can be taken at any time, as long as the Eargo devices and charger are sufficiently charged.
For those who have not completed Sound Match, Eargo devices come with four preset programs that can be selected based on comfort during quiet listening. Users can switch between these programs using their mobile phone or by double-tapping their ear.
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Eargo devices can hold up to four listening programs
If you have not completed Sound Match, your Eargo devices will be preloaded with Eargo's Factory Preset Programs. Amplification, especially for speech, increases as you go from Preset Program 1 to Preset Program 4. You can apply Sound Tuning to these programs for further changes to volume, treble, and bass. You may also select one of these presets as a favourite for each ear, and then add environmental programs. These environmental programs will use your selected Favourite Preset as their baseline.
To change between programs, you can use your mobile phone as a remote control to switch between programs discreetly. Alternatively, you can use your index finger to double-tap your ear. To move programs in only one ear, you will need to double-tap in front of the ear in question.
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Smart Sound Adjust is enabled by default
Eargo offers personalized sound adjustment through its Sound Match technology. Sound Match tailors the listening experience to the user's preferences and optimizes the device for each ear. It is recommended that users complete Sound Match to fully personalize their devices.
Sound Match is accessible through the Eargo app. Users can view and apply previous sessions by going to Menu > Sound Match. Results saved for Eargo 5, 6, and 7 can only be applied to those products, while results for Eargo SE can only be applied to Eargo SE hearing devices.
Eargo devices can hold up to four listening programs. If Sound Match has been completed, the devices will have a "Normal" program by default and any additional environments selected based on the user's listening preferences. If Sound Match has not been completed, the devices will be preloaded with Eargo's Factory Preset Programs.
To disable Smart Sound Adjust or override the auto-adjust default setting, users can select the blue gear icon under the program they wish to manage and tap "Smart Sound Adjust". To disable the feature, they can tap the toggle button in the upper right corner. To allow the devices to automatically switch based on the environment, users can choose 'auto-adjust'.
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Eargo offers remote support from hearing experts
After purchasing and registering an Eargo product, customers are scheduled for a 1:1 Orientation Call with an Eargo Hearing Aid Expert. This call is an important step as it allows customers to ask questions and receive guidance on how to adjust to their hearing aids, optimise their device settings, and care for their devices. This initial call sets customers up for success and ensures they get the most out of their Eargo hearing aids.
Eargo's remote support offers flexibility and convenience, with customers able to access help via phone, video chat, or email. This means that no matter where a customer is located or what their schedule looks like, they can easily connect with a hearing expert and get the assistance they need. This remote support is a lifetime offering, so customers can rest assured that expert guidance is always within reach throughout their hearing journey.
The Eargo mobile app also plays a key role in providing remote support. The app enables customers to personalise their devices and make adjustments to their settings, including volume, treble, and bass, to suit their unique hearing needs. The app's remote control feature allows for discreet adjustments without the need for finger taps, enhancing the user experience and ensuring personalisation is always within easy reach.
In addition to the app and remote support from hearing experts, Eargo's self-fitting technology further empowers customers to personalise their devices from the comfort of their own homes. This feature eliminates the need for in-office visits, allowing users to self-fit their devices to each ear's unique hearing requirements using Sound Match technology. Overall, Eargo's remote support, mobile app, and self-fitting capabilities combine to create a comprehensive and accessible hearing solution.
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Frequently asked questions
You can adjust the sound settings on your Eargo devices by using the Sound Tuning feature. This allows you to make lasting adjustments to the volume, treble, and bass in any of your selected programs.
Yes, you can personalize your Eargo devices without completing Sound Match. Your devices come with preset programs that you can select from based on your comfort level when listening to speech in quiet conditions.
Your Eargo devices can hold up to four listening programs.
Sound Match personalizes your Eargo devices based on your individual listening preferences for each ear. Sound Tuning allows you to make specific adjustments to the volume, treble, and bass within each program.
When Sound Adjust is enabled, a green badge will be displayed on the active program icon. If Sound Adjust is toggled off, the green badge will not be visible.
