Mason Blake
The Tzumi SoundMates Wireless Stereo In-Ear Earbuds are equipped with Bluetooth 5.0 technology, enabling easy pairing with your smart device. To pair your earbuds, first, remove them from the charging case and keep them within 3 feet of your device. Then, enable your device's Bluetooth function and select 'SoundMates' or 'Tzumi Sound Mates' from the list of available devices. You will then hear the prompt Device Connected, indicating that your earbuds are ready to use.
| Characteristics | Values |
|---|---|
| Initial Setup | Remove both earbuds from the charging case. |
| Bluetooth Pairing | Enable Bluetooth on your device and select "Soundmates" or "Tzumi Sound Mates" from the list of available devices. |
| Pairing Indicator | You will hear "Device Connected: Your Soundmates are now ready to use!" or "Device Connected" depending on the model. |
| Auto-Pairing | Earbuds will begin auto-pairing to each other when removed from the charging case. |
| Bluetooth Range | Keep the earbuds within 3 feet of your device during pairing. |
| Battery Life | Up to 40 hours of standby time. |
| Charging Time | Fully charge the earbuds in 90 minutes. |
| Troubleshooting | Ensure sufficient charge, disconnect and reconnect to Wi-Fi, avoid weak Wi-Fi networks and areas with poor reception, keep out of direct sunlight and heat sources, and store in a cool, dry place. |
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What You'll Learn
Remove earbuds from the case
To remove your earbuds from the charging case, first, open the case. If your earbuds are charged, they should automatically turn on when removed from the case. If this doesn't happen, try firmly pressing and holding the earbuds for at least 5 seconds. If they still don't turn on, you may need to recharge them.
When you remove the earbuds from the case, their LEDs will flash blue. If you want to turn them on without removing them from the case, you can tap either earbud for 5 seconds until the blue LEDs flicker and you hear "Power On".
It's important to note that if you are only using one earbud and the second one is fully charged in the case, be sure to remove it before inserting the first one. This is because each earbud can be used independently.
Additionally, make sure to keep your earbuds out of direct sunlight and away from heat sources. They should only be stored and used in cool, dry environments, as water or other liquids can damage the earbuds' internal circuitry.
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Enable Bluetooth on your device
To pair your Sound Mates earbuds, you'll first need to enable Bluetooth on your device. Here's a step-by-step guide on how to do this:
For iPhone users:
- Open the Control Center by swiping down from the top-right corner of your screen.
- Tap the Bluetooth icon to enable it. Alternatively, you can go to "Settings > Bluetooth" and toggle it on from there.
For iPad users:
Follow the same steps as iPhone users. Go to the Control Center or "Settings > Bluetooth" and toggle Bluetooth on.
For Android users:
- Open the Quick Settings menu by swiping down from the top of your screen.
- Tap the Bluetooth icon to enable it. You can also go to "Settings > Bluetooth" and toggle it on from there.
For Windows 11 users:
- Open the “Settings” app window.
- Click the “Bluetooth & devices” button on the left side of the screen.
- Click the “Bluetooth” toggle switch to turn it on. Your computer's name will appear below the “Bluetooth” setting if it's discoverable.
It's important to note that different devices may have unique methods for enabling Bluetooth. If you encounter any issues, ensure your device's operating system is up to date, and consider restarting your device or checking for updates.
Once Bluetooth is enabled on your device, you can proceed with pairing your Sound Mates earbuds by following the specific instructions provided with your earbuds.
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Select 'Soundmates' from the Bluetooth device list
To pair your Tzumi SoundMates with your device, first, make sure that the Bluetooth function is available on your device. Then, press and hold the multifunction button on both earbuds until you hear the prompt “Power On”. After that, you will hear the prompt “Pairing”. You will know that both earbuds are ready for pairing when you hear 2 chimes.
Now, to connect your earbuds to your device, you will need to activate the Bluetooth function of the pairing device and select “SoundMates” from the device list displayed. The name of the earbuds may appear as "Tzumi Sound Mates" on some devices. Once you have selected "SoundMates" from the Bluetooth device list, you will hear the prompt “Device Connected”. This indicates that your earbuds are now paired and connected to your device.
If no Bluetooth connection is made within 5 minutes of the earbuds turning on, they will automatically switch off to save power. After a successful pairing, the devices will memorize each other, so no pairing will be needed the next time you connect.
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Keep earbuds within 3 feet of your device
When pairing your Sound Mates earbuds, it's important to keep them within 3 feet (0.9 metres) of your device. This is because Bluetooth has a limited range, and if the earbuds are too far from the device, the pairing process may not work.
By keeping the earbuds and the device in close proximity, you increase the likelihood of a successful connection. This is especially important during the initial pairing process, as the devices need to establish a stable link. Once the earbuds and the device are paired, they will typically remain connected even if you move them further apart, as long as you don't exceed the maximum range of Bluetooth, which is typically around 30 feet (9 metres) for most devices.
So, when you're setting up your Sound Mates earbuds, make sure to place your smart device within 3 feet of the earbuds before initiating the pairing process. This will ensure that the Bluetooth signal between the two devices is strong and that they can connect without any issues.
It's worth noting that while 3 feet is a recommended distance for optimal pairing, you may still be able to successfully pair the earbuds if they are slightly further away from the device. However, keeping them closer increases the chances of a smooth and quick connection.
Additionally, it's important to ensure that there are no obstacles between the earbuds and the device during pairing. A clear line of sight between the two will further enhance the strength of the Bluetooth signal and facilitate a seamless connection.
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Reset earbuds if they don't pair
To pair your Sound Mates earbuds, start by removing both earbuds from the charging case. They will begin auto-pairing to each other. Ensure that your earbuds are within three feet of your smart device and that your device's Bluetooth function is turned on. Select "Soundmates" or "Tzumi Sound Mates" from the Bluetooth device list and you will hear "Device Connected: Your Soundmates are now ready to use!".
If your earbuds don't pair, there are several troubleshooting steps you can take. First, ensure that both earbuds are fully charged and properly paired. Check for interference or Bluetooth settings on your device. If your earbuds still don't pair, try resetting them.
To reset your Sound Mates earbuds, press and hold the Multifunction Button on both earbuds until the LEDs flash red and blue alternately. Choose one earbud to be the primary earbud and press its button twice. That earbud's LED will flash, while the other will remain steady.
If your earbuds don't have any buttons, the reset process is slightly different. Place the earbuds in their charging case and keep them in the case for a few minutes to ensure they are disconnected from all devices. Close the lid of the charging case for a few seconds, then reopen it. Some earbuds will reset automatically after being placed in the case for a certain amount of time.
If you have Samsung earbuds, you can perform a factory reset with the Galaxy Wearable app. For Apple AirPods, put your AirPods in their charging case, close the lid, and wait 30 seconds. On your iPhone or iPad, go to Settings > Bluetooth. If your AirPods appear in the My Devices list, tap "Forget This Device" and then tap again to confirm. Open the lid of your charging case and press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white. You can then follow the steps on your device's screen to reconnect your AirPods.
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Frequently asked questions
First, remove the earbuds from their charging case and keep them within 3 feet of your device. Next, enable your device's Bluetooth function and select "Soundmates" or "Tzumi Sound Mates" from the Bluetooth device list. You should then hear "Device Connected" and your earbuds are now ready to use.
Check that your earbuds are sufficiently charged. If they are, try firmly pressing and holding the earbuds for at least 5 seconds. If this doesn't work, fully recharge both your case and earbuds and let them charge for at least 2 hours before using them for the first time.
If your earbuds still won't turn on, there may be an issue with the internal hardware. Do not attempt to disassemble, modify or repair the earbuds yourself. Instead, contact customer support for assistance.
