Tyler Wynn
Elgato Sound Capture is a software that allows users to include PC audio in their streams or recordings. It is compatible with Elgato Game Capture devices such as the HD60 S and HD60 S+, and can capture sound through HDMI or analog audio input ports. However, users may encounter issues with Elgato Sound Capture, such as the software not initiating or not capturing sound. Troubleshooting steps to address these issues include checking audio settings, ensuring the correct audio input is selected, updating or reinstalling the software, and resetting the Elgato Gaming hardware. It's important to note that Elgato Sound Capture only records PC audio and does not support audio directly from gaming consoles like PlayStation or Xbox chat.
| Characteristics | Values |
|---|---|
| Elgato Sound Capture Software | No longer supported |
| Elgato Game Capture Devices | Capture sound in stereo (2.0) format |
| Elgato Game Capture HD Software | May need to be reset, updated, or reinstalled |
| Elgato Gaming Hardware | May need to be reset |
| Elgato Sound Capture Audio | Can be exported to a separate file |
| Elgato Game Capture HD | Has a mute button |
| Elgato Game Capture Devices | Capture sound via HDMI or analog port |
| Elgato Game Capture HD Software | Requires computer to meet system requirements |
| Elgato Game Capture | Only records PC audio |
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What You'll Learn
Elgato Sound Capture software is no longer supported
Elgato Sound Capture is a powerful tool that can add a lot of value to your streamed and recorded content. However, it is important to note that the Elgato Sound Capture software is no longer supported and has reached its End of Life. This means that the software is no longer being updated.
If you are experiencing issues with Elgato Sound Capture, it may be due to the software no longer being supported. Here are some alternative solutions and recommendations provided by Elgato:
- For recording, it is recommended to use 4K Capture Utility.
- For streaming, use OBS Studio or Streamlabs Desktop.
- If you wish to include PC audio in your streams or recordings, ensure that you have set up your Elgato Gaming hardware with your console of choice and opened the Elgato Game Capture HD software.
- To launch Elgato Sound Capture, open the program via a desktop shortcut, from your program list, or click the settings button in the Sound Capture section in the Elgato Game Capture HD software.
- Ensure that your game console is set to output audio via the cables you are using. Different consoles have different options for audio output, so make sure you have selected the correct audio output option for Elgato Game Capture HD.
- Check that Elgato Game Capture HD software is not muted. The software has a Mute button at the bottom right corner of the Capture section. If it is muted, no audio will come out of your computer, but audio will still play on your passthrough TV.
- Verify that the game audio level in the Elgato Game Capture HD software is not too low or muted.
- If you are using HDMI video with Analog Audio cables, ensure that the "Analog Audio" setting is turned on.
- Make sure you are using an HDMI cable with your TV or display and not an HDMI to DVI adapter cable, as DVI connections are video-only and do not transmit audio.
- Reset the Elgato Gaming hardware by unplugging it from your Mac or PC and the video source. Wait a minute, and then attach everything again.
- Reset the Elgato Game Capture HD software by quitting and then relaunching it.
- Ensure that your computer meets the System Requirements for Elgato Game Capture HD software.
- Update the Elgato Game Capture HD software to the latest version.
- If none of these solutions work, consider uninstalling and reinstalling the Elgato Game Capture HD software.
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Incorrect settings or setup
If you are facing issues with initiating Elgato Sound Capture, incorrect settings or setup could be the culprit. Here are some detailed troubleshooting steps to address this:
Check Audio Output Settings
Ensure your game console is configured to output audio via the cables you are using. Different consoles offer various options for audio output. Confirm that you have selected the correct audio output option compatible with Elgato Game Capture HD. For instance, if using a PlayStation 4 or 5, ensure it is set to output Linear PCM.
Verify Audio Format
Elgato Capture Devices only support the Stereo (2.0) format with PCM sound format. If your audio is in another format, such as bitstream, Dolby Digital 5.1, DTS, or Dolby Atmos, it will not be captured.
Select Appropriate Audio Capture Source
If you are using Elgato Chat Link or another analog input, ensure you have selected 'Analog Audio' as the audio capture source. Conversely, if capturing sound via HDMI, select 'HDMI Audio'.
Adjust Volume Settings
Check the audio levels in the Game Capture HD or 4K Capture Utility software. Ensure the game audio dial is not set too low, and the preview is not muted. Also, verify that the sound output on your computer is not muted or set too low.
Reset Hardware and Software
Try resetting both the Elgato Gaming hardware and the Elgato Game Capture HD software. Unplug the hardware from your computer and video source, wait a minute, and then reconnect everything. For the software, simply quit and relaunch it.
Update Software
Ensure you have the latest version of the Elgato Game Capture HD software. While running the software, go to the Game Capture HD Menu and select 'Check For Updates' to download any available updates.
Reinstall Software
If issues persist, consider reinstalling the Elgato Game Capture HD software. For Windows, use the Windows Uninstaller, and for Mac, erase the application and download the latest version.
These comprehensive steps should help address issues with initiating Elgato Sound Capture due to incorrect settings or setup configurations.
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Muted Elgato Game Capture HD software
Elgato Game Capture HD software is a powerful tool that can add a lot of value to your streamed and recorded content. It can be used to include PC audio in your streams or recordings. For example, you could add a music source (e.g. Spotify, YouTube, Pandora, iTunes) to share your favourite gaming playlist.
However, there may be times when the Elgato Game Capture HD software is muted. This could be due to a number of reasons. Firstly, check if the Mute button has been selected. The Elgato Game Capture HD software has a Mute button at the bottom right corner of the Capture section. If Mute is selected, no audio will come out of your computer, but audio will still play on your passthrough TV. There will be a red slash across the Mute button if muting is turned on. To solve this issue, simply unmute the Elgato Game Capture HD software.
Secondly, the issue could be due to the Game Audio level being too low or muted. Check the Game Audio section of the Elgato Game Capture HD software to make sure the audio is set to the right volume level and is not muted.
Thirdly, if you are using HDMI video with Analog Audio cables, ensure that the "`Analog Audio`" setting is turned on. Elgato Game Capture devices such as the HD60 S and HD60 S+ have analog audio input ports and can capture sound either via HDMI or the analog port. When using Elgato Chat Link or a different analog input, select Analog Audio. When capturing sound via HDMI, select HDMI Audio.
Additionally, if you are using a PlayStation 4 or 5, ensure that headphones are not plugged into the controller, as this will prevent sound output over HDMI. For PlayStation 5, also ensure that it is set to output Linear PCM.
If none of these solutions work, try resetting the Elgato Game Capture HD software by quitting and launching it again. You could also try updating the software to the latest version, or reinstalling it.
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Incorrect audio format
If you are facing issues with Elgato Sound Capture, it could be due to an incorrect audio format. Elgato Game Capture devices capture sound in the Stereo (2.0) format, and the sound format must be PCM. Other sound formats, such as bitstream, Dolby Digital 5.1, DTS, and Dolby Atmos, are not supported.
To resolve issues with incorrect audio format:
- Ensure your game console is set to output audio via the cables you are using. Different game consoles, such as the PlayStation 3 (PS3), Xbox 360, Xbox One, PlayStation 4, and PlayStation 5, have various options for audio output. Make sure you have selected the right audio output option for Elgato Game Capture. For example, the PlayStation 4 and 5 should be set to output Linear PCM.
- Double-check that your Xbox One is outputting the correct audio format. The Xbox One will try to detect the correct audio output format.
- If you are using a Nintendo Switch, ensure that it is not set to Surround mode, as some sounds will not be captured correctly by Elgato Game Capture devices.
- If you are using a PC, ensure that it is outputting sound over the HDMI output of the graphics card. By default, a PC can only output audio to one source at a time.
If you are still facing issues with audio format, you may need to troubleshoot your Elgato Game Capture HD software:
- Ensure that the software is not muted. The Elgato Game Capture HD software has a Mute button at the bottom right corner of the Capture section. If Mute is selected, no audio will come out of your computer, but audio will still play on your passthrough TV.
- Check that your computer meets the System Requirements for Elgato Game Capture HD software.
- Update the Elgato Game Capture HD software to the latest version.
- Uninstall and reinstall the Elgato Game Capture HD software if necessary.
If none of these steps help, you may need to check your device drivers. One user on the OBS Forums reported that they resolved an issue with audio format by uninstalling the Audio Input driver for their Elgato Video Capture device.
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USB connection issues
If you are experiencing USB connection issues with your Elgato device, there are several troubleshooting steps you can take to try and resolve the problem.
First, ensure that your Elgato device is set up correctly with your chosen console. Elgato devices capture sound in the Stereo (2.0) format, so make sure your console is set to output Linear PCM. Additionally, check that you are using HDMI cables with your TV or display, as DVI connections do not transmit audio.
If you are still experiencing issues, try resetting the Elgato hardware by unplugging it from your computer and video source, waiting a minute, and then plugging it back in. You should also check that your Elgato software is not muted. The mute button is located at the bottom right corner of the Capture section, and will have a red slash across it if muting is turned on.
If the problem persists, try resetting the Elgato software by quitting and relaunching it. For Mac users, resetting the PRAM can sometimes resolve USB connectivity issues. To do this, shut down your computer, then press and hold the Command, Option, P, and R keys simultaneously while pressing the power button to turn the computer back on.
If none of these steps resolve the issue, you may need to uninstall and reinstall the Elgato software, or contact Elgato Technical Support for further troubleshooting assistance.
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Frequently asked questions
If your Elgato Gaming hardware does not play any audio on your computer, your settings or setup may be incorrect. Make sure your game console is set to output audio via the cables you are using. Also, ensure that the Elgato Game Capture HD software is not muted.
Your settings or setup may be incorrect. Ensure that the Elgato Game Capture HD software is not muted. Also, check that your computer is set to the correct volume.
This could be due to an issue with the USB connection or some error in the software or hardware. Try resetting the Elgato Game Capture HD software and hardware.
If your Nintendo Switch is set to Surround mode, some sounds will not be captured correctly by Elgato Game Capture devices. Manually select Stereo to fix this issue.
