Nova Zhang
SoundCloud has been the subject of much discussion and controversy in recent years, with many users expressing concerns about the platform's stability and future prospects. Reports of technical issues, including missing tracks and problematic logins, have sparked worries about the platform's reliability. The platform has also faced criticism for its handling of copyright infringement, with a complex system of automated and manual takedowns, strikes, and blocks. While SoundCloud operates within the boundaries of copyright law, its enforcement methods have been a source of frustration for some users. Artists have expressed dissatisfaction with the platform's business model, feeling that their needs are not being adequately addressed. Despite these challenges, SoundCloud remains operational as of the latest status update, striving to resolve technical difficulties and maintain its position as a prominent platform for music streaming and creator exposure.
| Characteristics | Values |
|---|---|
| Reason for tracks being taken down | Copyright infringement |
| Types of copyright infringement takedowns | Automated and manual |
| Action to be taken in case of copyright infringement | Contact the reporting party |
| Action to be taken if you have the rights to host the blocked content | File a dispute |
| SoundCloud's current status | Operational |
| SoundCloud's recent issues | Songs missing, maintenance of data centre provider |
| SoundCloud's issues in the past | Longtime accounts being suspended, tracks being removed, strikes |
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What You'll Learn
Copyright infringement
SoundCloud is a platform that allows users to upload and share audio. Copyright infringement occurs when a user uploads and shares copyrighted material without the rights or permissions to do so. To comply with copyright law, SoundCloud is required to take down content that has been reported for infringement. There are two types of copyright infringement takedowns on SoundCloud: automated and manual. Automated takedowns occur when a track is identified by the content ID system as containing infringing material. On the other hand, manual takedowns occur when a track has been reported directly to SoundCloud for infringement by a rightsholder.
When a track is taken down for copyright infringement, the uploader will receive a notification via email and an in-platform notification. These notifications will provide information on what the infringing content was and how to file a dispute if there is a valid reason. If a user believes that their track was wrongfully taken down, they can file a dispute to have the takedown reviewed by SoundCloud's Copyright Team. However, if a track has been reported for infringement, SoundCloud cannot take sides and the content must remain blocked to comply with copyright law.
Copyright strikes are a common issue for DJs who upload mashups and remixes to SoundCloud. To avoid copyright strikes, DJs and other users must have the rights and permissions to use any copyrighted material in their uploads. Strategies to avoid copyright strikes include using a unique 10-second intro, editing mashups, and changing the pitch of copyrighted material. However, it is important to note that bypassing copyright restrictions may violate copyright law and should be done with caution.
SoundCloud's copyright infringement policies aim to balance the interests of copyright holders and users. By taking down infringing content and providing a dispute process, SoundCloud strives to protect the rights of copyright owners while also offering a platform for users to share their creative content. It is important for users to understand and respect copyright laws to avoid having their tracks taken down and to ensure a positive experience for all on the platform.
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SoundCloud's customer service
SoundCloud has a dedicated Copyright Claim Centre, where users can report copyright infringement and learn more about the process. When a track is taken down for copyright infringement, the user is notified via email and an in-platform notification. This notification provides information on the reason for the takedown and how to file a dispute if the user believes the takedown was unjustified. In cases of reported infringement, SoundCloud remains neutral and does not take sides, complying with copyright law.
The SoundCloud Help Centre also provides support for artists and labels, connecting them with a global community of creators and tastemakers. However, some users have expressed frustration with the response time and effectiveness of SoundCloud's customer service. There are reports of repeated issues and a lack of response from the support team, indicating room for improvement in their customer service operations.
To improve the user experience and ensure timely support, SoundCloud could consider expanding their customer service team or implementing more efficient response systems. Providing clear and concise information in their Help Centre and ensuring it is easily navigable can also enhance the overall customer service experience. Additionally, offering multiple channels of communication, such as live chat or direct messaging, could improve response times and user satisfaction.
Overall, while SoundCloud offers a Help Centre and various support options, there is room for enhancement to better serve their users and address their concerns promptly and effectively.
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Artists' dissatisfaction
SoundCloud has faced criticism from artists for its poor customer service, with some users reporting that they have not received a human response to their queries. The platform has also been accused of neglecting its artists and failing to address issues such as bots and fake listens, likes, and followers, which have been a problem for years.
SoundCloud's transition to a paid business model has been described as "messy" and has driven away listeners and creators. Artists have complained that the platform makes little money for them, with some reviewers criticizing the confusing interface and high pricing of SoundCloud Go and Go Plus, the paid monthly subscriptions introduced in 2016. The company's system of paid tiers has caused contention, with unwarranted song takedowns and labels pulling music off SoundCloud against artists' will.
In March 2024, SoundCloud changed its search function, removing the ability to search for newly added tracks by a specific hashtag. This has been criticized as detrimental to small artists, as it prevents users from discovering new and underrated artists, instead only showing "popular tracks". This change has led to calls for a new underground music platform, as users feel that SoundCloud is no longer a good platform for discovering new music.
In addition to issues with the platform itself, artists have also expressed frustration with SoundCloud's customer service. Some users have reported issues with the login looping problem, where they are unable to access their accounts despite trying multiple browsers and devices. Others have reported issues with email verification and uploading tracks, with some artists feeling that their concerns are being ignored by SoundCloud's support team.
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System of paid tiers
SoundCloud offers a range of subscription plans to cater to different users' needs. The platform was the first music company to introduce fan-powered royalties, where independent artists can earn more through their dedicated fan base.
The basic SoundCloud subscription is free and offers a range of features, including the ability to customise one's profile and track spotlight. For those seeking additional features, SoundCloud offers the Artist subscription, which includes all the benefits of the Basic plan, plus extra customisation options.
For even more advanced features, SoundCloud provides the Artist Pro subscription. This plan is ideal for users who want to unlock the full potential of SoundCloud and includes everything in the Basic and Artist plans.
In terms of payment methods, SoundCloud accepts credit cards and PayPal. For new subscriptions, the Go/Go+ and SoundCloud DJ plans only accept credit card payments, while legacy users paying with PayPal can continue doing so. It's important to note that the currency for a subscription is set at purchase and cannot be changed. To switch currencies, one must cancel their current subscription and wait for it to expire before starting a new one in the desired currency.
SoundCloud also provides an option to manage subscriptions. Users can log in to their account, visit the subscription management page, and click the "Edit" button to make changes or cancel their plan. This process may vary slightly depending on the user's subscription method, such as through the Apple or Google Play store.
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Data centre maintenance
Maintenance can be planned in advance or performed as emergency repairs, which may require taking systems offline. The scope of maintenance covers electrical and cooling systems, telecommunications cables, network infrastructure, IT equipment, and the physical structure of the data centre.
Some specific maintenance tasks include:
- Routine inspections of fibre optic cables to ensure they are free from dirt and contaminants, which can hinder light flow and negatively impact performance.
- Inspecting twisted-pair (Ethernet) cables for kinks and wear and tear, as well as ensuring connectors are secure.
- Regularly checking coaxial cables for physical damage, kinks, or bends, and ensuring connectors are tightly fitted.
- Using DCIM software to track, manage, and monitor data centre components, including servers, networks, storage, and patch panels.
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